Click on each of our Service offerings for more information
How do we create value?
Our high-performance model translates strategy into action by creating a culture of collaboration where focused, aligned and competent leaders and teams excel in executing processes to win in the marketplace and workplace.
Aligned Direction
Strategic alignment is a critical enabler in creating a culture of collaboration.
Every role player in the business needs to have a crystal clear understanding of:
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where the business is going,
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what they are responsible for,
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what their outputs are and
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how success is measured
This combination of unified direction and alignment to common goals creates focus.
Our Aligned Direction Services include:
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Strategy Definition, Articulation and Communication
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Performance and Culture Alignment - CLICK here for
more on our approach
Visible and Engaging Leadership
Leaders who are skilled, competent and visible are vital to creating the desired culture in the business.
All leaders need to:
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be focused and aligned,
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be visible and felt,
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walk the talk and
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live the values.
These behaviours create high levels of engagement and willingness in the teams that they lead.
Our Visible and Engaging Leadership Services include:
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Leadership Culture, Cohesion and Depth
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Leadership and Management Capability Building
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Executive and Management Coaching
CLICK on the links for more on iLead and Building High Performance Teams
Engaged Teams that Execute
Engaged and effective teams are essential for high-performance.
To be effective, individual team members need Confidence, Competence and a Commitment to Contribute.
Collectively, teams require a clear understanding of their goals and contribution to the bigger picture. They also need an effective team methodology that delivers structured, regular and meaningful team dialogue and enables team cohesiveness.
Together, these capabilities result in focused, willing people with the ability to execute - a powerful force.
Our Engaged Teams that Execute Services include:
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Individual Effectiveness and Performance - YOUnite
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Team Cohesiveness, Effectiveness and Performance - TeamConnect ®
Process Excellence
Putting the customer at the heart of what we do is the lifeblood of a high-performing business.
This requires a clear understanding of the voice of customer, translated into well-defined processes to deliver our customers' requirements in the most cost-effective and efficient way.
These processes need to be understood, and people need to be competent to execute them flawlessly.
The mindset and skillset of continuous improvement and innovation of processes and products to improve choice, cost, quality, speed and service are vital.
Our Process Services include:
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Operational Excellence and Continuous Improvement
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Quality and Service Process Execution
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Customer Centricity
Our Internal Branding Capability
Creating a powerful emotional connection between your business, brand, and your employees is vital to their understanding and living your brand vision and promise.
Clever internal branding can capture employees hearts and minds, growing acceptance and building pride and engagement.
Elevate, our design and internal communications agency, conceptualises and delivers immersive and memorable experiences to instil your brand internally. These brand strategies create passionate, loyal employees equipped to deliver exceptional customer experiences.
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Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence.
- Sheryl Sandberg
Our Change Management Approach
Organisational change is pervasive.
Whether it’s a new system or process, culture change initiative, restructuring, an acquisition or a merger, successful change is dependent on buy-in and support across the business.
Using an innovative combination of the well known ADDIE (Analysis, Design, Development, Implementation and Evaluation) and ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement) models - our approach is structured and comprehensive, ensuring the change is as seamless as possible with minimal disruption to the business.
Our Blended Learning Solutions
Our solutions deliver fresh and engaging
learning experiences to boost your workplace
performance.
Our blended learning journeys are designed
to focus, align and unleash potential for high-performance. We’ll match key content pillars from
our dynamic High-Performance Formula to ensure
a practical and customised solution that meets
your needs.
Underpinned by multidisciplinary expertise and
design capability, our integrated solutions will be
designed to suit your learning culture and achieve
sustainable results.
Powered by WhatsApp, this AI-powered
communication platform enables fast,
effective two-way internal communication.
Our online learning platform enables powerful,
blended and online learning. Outstanding instructional
and graphic design capability ensure learning journeys
(ours or yours) that deliver sustainable results.
Our Technology
Digital technologies provide enormous possibilities for
learning and development, employee and customer
intimacy, enhanced efficiencies, performance and
collaboration. We are passionate about providing our
clients with the best experiences and platforms.
An immersive virtual space that simulates
‘real-world’ events for your online meetings,
conferences and events. Tables, floors and buildings
ensure scalable, yet highly engaging and memorable
experiences.
A powerful employee engagement platform to build,
measure and sustain a thriving company culture.
Our Collaborators
Our network of best-in-class collaborators ensures our capability to meet and exceed our clients' needs.
